VAE, Inc

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Help Desk Specialist

Help Desk Specialist

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# of Openings 
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Information Technology

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VAE, Inc. is a full service IT Infrastructure Solutions Company focused on building, securing and supporting our clients’ mission critical enterprises. We provide a distinctive array of design, integration and implementation services as well as fully managed service offerings. VAE is at the forefront of leveraging multi-tenant capable technologies and shared IT services to create secure, reliable and cost-effective end-to-end services and solutions. We deliver exceptional infrastructure solutions with extremely talented employees using a client-focused partnering approach.

We are a Small Woman Owned Business headquartered in Springfield, Virginia.


Seeking an individual that is interested in joining a growing enterprise with unending opportunities for career advancement through learning and mastering new skills and technologies.



  • Create e-mail and Active Directory accounts for new users
  • Assist in updating and maintaining images deployed to corporate laptops
  • Image laptops for remote and local users, and provide personal walkthroughs for computer usage
  • Troubleshoot and resolve tickets with minimal supervision
  • Maintain and update an inventory of corporate assets and licenses
  • Work with vendors to schedule repairs and maintenance of company assets
  • Participate in weekly team meetings to clarify status and identify problems
  • Create SOPs and documentation for common helpdesk tasks
  • Occasionally handle shipping light equipment to users at remote sites
  • Identify and suggest possible improvements on procedures
  • Demonstrate self-starter initiative and ask questions as appropriate
  • Customer Service mind-set/approach in dealing with end-users


  • Proven experience in a helpdesk or customer support role (min 2 years)
  • Ability to diagnose and resolve basic technical issues
  • Good understanding of computer systems and other tech products
  • Excellent communication skills
  • Customer-oriented and able to deal with difficult situations calmly
  • CompTIA+ or relevant technical certifications are a plus


VAE, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

To request an accommodation during the application process, please contact at

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